Let’s start from the end. An IT managed services provider can be a costly investment. Costly, not in terms of onlymoney and resources but also time and the loss of revenue/clients during the delay caused by the ‘shift’ from one IT system to another. Considering this, one needs to critical evaluate whether there is a need for outsourcing their IT sector.

Once you have answered the above question in the positive, only now do you move to the next step. Getting what you want is quite different from what you actually do get; especially in outsourcing matters. This is because there is no one ‘defined norm’ and perceptions can vary greatly between buyer and supplier. But not to worry, if you critically analyzed your need for hiring an IT managed services provider, you will automatically have a checklist of things to look out for.

Starting off is availability. Your website, …